Frequently Asked Questions

What services do you provide?

Evergreen Nursing Services offers an extensive range of Home Health Care needs from housekeeping to complete personal care. Home Health Care Services include housekeeping, meal preparation, personal care, supervision of medications, bathing, laundry, companionship, accompany to appointments, transportation, ADL’s, transfers, ROM exercises etc. We specialize in Palliative Care, respite, Alzheimer’s, Parkinson’s, MS, ALS and recovery from stroke and brain injury. Please see Our Services for more details.

Are all your caregivers registered with the BC Care Aid Registry?

It is not a requirement of Evergreen Nursing Services caregivers to be registered. Our mandate is to hire caregivers who fit our specific hiring requirements. Our caregivers are selected from their skill level, personality and ability to provide overall care to our clients. All our caregivers are required to have a minimum of two employment references on file and upon hire a criminal record check completed within the last 2 months.

Who are you affiliated with?

Although the majority of our referrals come from private individuals we are also a vendor for ICBC, Veterans Independence Program and the Vancouver Coastal Health Authority (VCH). We provide overflow staffing for Registered Nurses in the community for VCH under their Palliative Care Program in Vancouver and North & West Vancouver.

Why choose Evergreen over your competitors?

Evergreen Nursing Services has been awarded the Consumer Choice Award for Nursing Excellence for the past seven years. The award recognizes our approach to home care through our delivery of service and the dedication we have shown to both our clients and referral sources. Our internal staff have been in the health care business for well over fifteen years and are a wealth of information. Our staff can not only set up your service with appropriate care levels but can also guide you to other resources within the community to help make your “Home Care” experience positive and rewarding.

How much will the service cost?

If required, we provide a free, in home assessment with one of our Registered Nurse Supervisors. We can assess your needs from homemaking, attendant care, companion or Registered Nurse. Services range from $19.50/hour to $60.00/hour depending on the level of care required. We do not require you to sign a contract for services as all the services are based on a per hour basis. We do require a minimum of two hours per visit for all levels of care.

How quickly can care be provided?

 

We can provide the care you need as soon as you need it. Call our office for a complimentary care consultation.

Is your service available to me other then at my home?

Absolutely. Our services are not limited to the care that we typically provide for our clients in their homes/senior care homes. We often have requests to assist clients before, during and after a hospital stay. Also, our service is not limited to just “home making” services. We can arrange a care aide/escort to take you to/from appointments or on special outings. We can also assist you with pre-hospital admission treatments as performed by one of our Registered Nurses.

How does billing and payment work?

Invoices are forwarded to you once per month direct from our office. In the event that you require a more frequent billing system, we can make those arrangements for you.

At this time we accept cheque or cash payments only. You do not pay your caregivers directly as this is taken care for you through the office.

Official tax receipts are also available to you on request.

Can I make changes to my service?         

If at any time you are not completely satisfied with our staff or services, contact the office to talk to our professional care coordinators and we will do everything possible to ensure your satisfaction.